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Support

Something not working, or a question about your evidence? Write below and we reply by email, normally within one business day. There is no account needed to contact us — if you cannot sign in, this is the right place.

Send us a message

We only use it to reply to you.

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Faster answers

Many questions are already answered in the FAQ — how the evidence is sealed, what a Return Certificate proves, how protection credits work, and how to dispute a damage charge. The guides cover the dispute process itself, step by step.

Verifying a certificate does not need us: every carseal Return Certificate carries a public verify link that anyone — including a rental company — can check without an account.

What to include

  • The email you use in the app, so we can find your account.
  • What you were doing when it went wrong — pickup scan, return scan, report, purchase.
  • Your phone and OS version (e.g. iPhone 15, iOS 18.5).
  • The verify link from the certificate, if the question is about a specific rental.

For a purchase problem, the App Store receipt email helps us match the transaction.

Other ways to reach us

Prefer plain email? Write to contact@carseal.ai — it reaches the same inbox.

Privacy requests (access, deletion, correction) are handled under our privacy policy; account deletion is also available in the app under Settings. Legal terms are in the terms.